Not from today, it’s known that the EA Sports company doesn't hold the best reputation. The Canadians have had their better and worse moments, but in recent years there have been more of the worse ones... This does not change the fact that as a EA FC player, it’s difficult to resist the temptation to play it every year. That’s why you must keep in mind that throughout the EA FC 24 cycle there may be times when contact with EA will be necessary and nothing else will substitute for it.

What are those instances? Is contacting EA really as terrible as rumor has it? What steps to take once the need for contact will come up? You will find answers to all such questions below.

 

WHEN SHOULD YOU CONTACT EA SUPPORT?

Let's say it right away - EA FC 24 will not be a case of a standalone football video game that's free of bugs - it was like that before, and it will be this time around, it’s just unavoidable. Over the course of a year (starting from the release), there may be technical issues, in-game content issues, or individual issues related to your EA account.

So remember, when you buy EA FC 24, you become a customer and get full rights to get help from EA's support team. This department functions between you and the EA FC 24 development team, so they have all the tools they need to help you. It is their duty to answer all your questions about the game and explain what you should do to solve your problem. 

In what situations should you not hesitate and contact EA Sports right away? Here are the 7 most common scenarios:

1. If you have problems loading the game or logging into your EA account.

2. If you have purchased FC Points, but the balance has remained the same as it was before the purchase.

3. If cards, items or any other content from the game has suddenly disappeared.

4. If cards/items, etc. are stuck in your club, transfer list, watch-list or elsewhere.

5. If there is a problem related to the inability to play or qualify within a particular mode, such as FUT Champions. 

6. If you have any billing or other problem related to managing your EA account. 

7. If it takes longer to gain access to the transfer market in WebApp/ Companion than it's claimed by EA, or if you have received any form of penalty from developers and wish to make an appeal.

With that said, keep in mind that any other issues that we didn't mention here, don't rule you out to contact the EA support. However, the less serious the problem, the more sluggish treatment you may receive. EA is unfortunately not renowned for its reliable and prompt customer service, but in some cases (such as one of the seven scenarios above) it is necessary. Approaching "a problem that only EA can solve" in any other way than contacting EA may only unnecessarily prolong your struggles.

 

WHAT IS THE BEST WAY TO CONTACT EA? 

It depends on the problem. We ourselves often recommend to our customers the method of opening a new case by using the form on EA's website, because that way you can quickly and easily provide all the necessary information that will then help EA to locate the player and his problem. 

Still, depending on your problem, you can opt for other ways of contact. Below are all the methods, with links and descriptions explaining when it is best to use each method:

1. Open a new case using the form.

This is the first contact method you should use when something is wrong with your game. This page contains a step-by-step tutorial explaining how to open a new case (so follow what's provided on the website and choose the option that best reflects your current problem). Once you've reported your problem, be sure to track the status of the case on your EA account. You can open a new EA FC 24 case by using the form after clicking "CONTACT US".

2. Find a topic related to your problem on the EA Help page.

On the dedicated EA Help website, you'll find answers to frequently asked questions about EA FC 24. It covers several topics, such as codes and promotions, data privacy, game information, account details, missing content and orders. You can reach the EA Help page by clicking "EA FC 24 Help".

3. Write about your problem on the Answers HQ forum.

If you don't find an answer to the problem you're facing on the EA Help website, you might want to see if it happens on the official EA forum. Answers HQ is managed not only by the community, but also by EA community managers, who provide answers to the questions you ask. Therefore, in addition to passive reading, you can ask your own question and describe the problem. You will get to EA's official EA FC 24 forum by clicking "Answers HQ".

4. Contact the EA support team by phone.

If you don't mind talking on the phone, then you can simply call the EA Sports team. Just dial the appropriate number and contact them during their business hours:

-England: +44 2030141818 (available Monday through Saturday from 9 am to 9 pm GMT)

-France: +04 81680808 (available everyday from 10 am to 11 pm CET)

-Spain: +911 230490 (available everyday from 10 am to 11 pm CET)

-Italy: +02 89877571 (available everyday from 10 am to 11 pm CET)

-Germany: +0221 37050193 (available everyday from 10 am to 11 pm CET)

-Netherlands: +020 8083219 (available everyday from 10 am to 11 pm CET)

-Belgium: +02 8084590 (available everyday from 10 am to 11 pm CET)

-Switzerland: +0225 181005 (available everyday from 10 am to 11 pm CET)

-Portugal: +308 800880 (available Monday through Friday from 9 am to 6 pm CET)

-Poland: +48 223970840 (available Monday through Fruday from 9 am to 9 pm CET)

*If your country is not listed above, then click here “Call EA Help”.

5. Write via chat to EA.

Real-time chat with EA customer support is probably one of the easiest methods to solve your problem. Please note that the chat may not work if you are not logged into your EA account. A chat with an agent will start when you click "EA Chat".

6. Write to EA Help via Facebook.

If you are a Facebook user, then we recommend clicking "EA Help Facebook", after which you will be automatically redirected to their social media page. 

7. Write to EA Help via Twitter.

If you are a Twitter user, then we recommend clicking "EA Help Twitter", after which you will be automatically redirected to their social media page. 

 

ARE THESE ALL THE WAYS TO CONTACT EA?

As far as EA Sports goes, there are no other ways currently available than the ones we mentioned above. At the same time, our SuperCoins team is fully aware of the quality of service that's presented by EA (which is not high), and apart from aiding you in terms of services and products on our site (e.g. EA FC Coins), we are also able to advise you on what form of contact with EA you should choose for a given problem. Remember that in a case of any doubts, you can easily write to us by using one of the following methods:

-Live Chat service with our consultant in real time, which you can access by clicking the box in the lower right corner on the supercoinsy.com website

-E-mail communication with our staff at: [email protected]

-Facebook chat with the community manager, which is available at this link here: pl-pl.facebook.com/SuperCoinsy/

In general, if you have any questions about Ultimate Team or our products/services, feel free to contact us. We always try to be as open and responsive as possible.