Compensation guarantee - how SuperCoinsy Post-Purchase Protection works
Post-Purchase Protection - we look after your order also after delivery
Most orders we deliver go through without any issue. On this page you will find the exact support rules for the remaining cases: what you receive, the deadlines for reporting, and when compensation does not apply. Everything in one place - before you order, not only when something needs reporting.
Why account issues are so rare
1
We use the Comfort Trade method exclusively, with procedures refined since the early FIFA Ultimate Team era.
2
We keep our transfer method up to date with market conditions - every account is handled with the same proven procedure.
3
Our team watches over every stage of the delivery - from the moment you place the order to the completion of the transfer on your account.
The result: account issues after our deliveries are rare. The Post-Purchase Protection program described below exists not because account issues are common - but because we want every customer to know exactly what happens in the remaining cases.
Post-Purchase Protection - what you receive
Coin wipe
We restore the wiped coins - up to the value of the order covered by the claim.
Transfer Market restriction
We prepare a new account for you with an unlocked WebApp and Transfer Market - including a starter squad and club content - plus coins equal to the value of the order covered by the claim. These accounts come from our own pool, so availability and waiting time depend on the current situation. You can also point us to an account of your own - it does not have to come from us - and we will deliver the compensation in coins there, with an extra bonus on top.
Bonus for returning customers
If you have an order history with us in the current edition of the game, we add an extra coin bonus on top of the compensation. Its size is set individually - the longer the history, the bigger the bonus.
Post-Purchase Protection rules - short and honest
The restriction or coin wipe must appear within 24 hours of the service being completed
Issues caused by a coin transfer show up right after it - which is why the program covers restrictions and coin wipes that appear within 24 hours of your order being completed on the account. Restrictions that appear later have causes unrelated to our transfer.
Report within 4 days of receiving the restriction notice
Send your report by email within a maximum of 4 days from the moment EA informed you about the restriction - with the EA message attached right away. The sooner you write, the faster we can verify the situation.
Compensation applies to the order covered by the claim
The reference point is the order covered by the claim - we also take into account orders completed with us within the last few days before the restriction. Compensation does not cover the full contents of your club or the sum of all coins purchased in a given edition. Returning customers additionally receive a coin bonus based on their order history in the current edition.
Every report is verified
We will ask you for complete information about the restriction (including the full message from EA and your order details) and we check the account state ourselves before granting compensation. It is a standard part of the process - and it also lets us choose the right form of support for your case.
The restriction must result from our transfer
We reserve the right to refuse compensation if verification shows the restriction was caused by actions on the customer's side - e.g. buying or selling cards at prices far from market value, or using autobuyer software, cheats or other tools that break the game's rules.
These rules are not there to filter reports out. So far, we have offered compensation to every customer whose account restriction resulted from our transfer - we write the conditions down so both sides know exactly where they stand from the start.
The Post-Purchase Protection program applies to retail orders placed in the standard way on our website. It does not cover B2B orders.
Frequently asked questions (click to expand)
How do I report a situation, step by step?
The whole process takes just a few minutes on your side.
1
Send an email to [email protected] - within a maximum of 4 days of receiving the restriction notice. Attach the full message you received from EA right away (ideally a screenshot showing the date it arrived). Reports are accepted by email only.
2
In the same email, include the order number your report refers to.
3
Allow us to verify the account - we check its state and the type of restriction ourselves, just like when completing your order.
4
Once verified, we confirm the form of compensation and the delivery timeline. We stay in touch with you until the very end.
No forms, no paperwork - a single email with the complete information and the EA message attached is all it takes.
Why is the window exactly 24 hours?
The window follows from when account issues after a coin transfer show up. Issues caused by a coin transfer appear right after it, in practice within hours of its completion. An account restriction that appears several days later has a different source than our order: it may result from Transfer Market activity, logins from different devices, or other transfers.
Thanks to this window, the program covers exactly the situations we are actually responsible for - and we can handle them quickly and without debate.
Does this mean the risk of an account restriction is high?
No. Account issues after our deliveries are rare - the result of the Comfort Trade method and procedures refined over many years. We wrote the program down for the opposite reason: since we have offered this support to every customer for years anyway, we want it to be public - not dependent on whether someone thinks to ask.
A shop that speaks openly about rare cases is a safer choice than one that promises "zero risk" and stays silent about what happens when something goes wrong.
What can I do to additionally protect my account?
Three simple habits our regular customers follow:
1
Buy coins in one place - combining deliveries from different shops within a short time is the most common cause of account issues.
2
Do not log in to the account while your order is in progress - wait for our confirmation.
3
In the 24 h window after delivery, avoid buying or selling many players at prices far from market value - this kind of trading breaks EA's rules and puts your account at risk.
One team - from order to support
When you order at SuperCoinsy, there is a team on the other side that guides your order from start to finish - and stays with you after delivery. Post-Purchase Protection is our voluntary commitment to customers: it has worked in practice for years, and now its rules are published openly.
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