Order statuses - explanation

 

There are following order statuses on our website:

 

- submitted: which means the order has been placed and is awaiting payment

 

- paid: which means the order has been paid for and is awaiting processing (according to the delivery time specified)

 

- payment error: the payment hasn’t been properly finalized. In such event, we ask to try to pay again.

 

- waiting delivery: the order has been accepted and is awaiting being processed

 

- delivered: the order has been finalized. If you have any remarks regarding the order, it is the best to submit them through the "order message" feature

 

- wrong player data: The player data is not correct. In such event, we send a message for the order and point out what has to be done or what is incorrect

 

- order can't be delivered: In the event of such order status being set, we notify over "Order message" about why such status has been set and what to do.