FAQ - SuperCoinsy
FAQ - SuperCoinsy
One page, everything in one place. Enter a word (e.g. "status", "webapp", "boosting", "scp", "sbc", "buyback"), and you will only see matching answers.
Quick search
Type in the problem exactly as you feel it. You do not need to know the status names or methods.
Buy coins
The basics, what you are buying, and what the process looks like.
? What are FC Coins and what are they used for? Currency in Ultimate Team. ˅
1 How do I buy coins on SuperCoinsy? A simple process: choice - details - payment - fulfillment. ˅
2 How do coin bonuses / bonuses for regular customers work when buying coins? An automatic bonus system calculated based on the order amount for registered users. ˅
Delivery and account preparation
The safest method - account top-up (Comfort Trade) + account details.
? What does account top-up (the safest method) involve? A convenient method of coin delivery. ˅
1 What account details do I need to provide for an account top-up? What exactly is needed (and what we do not ask for). ˅
2 How long does coin delivery take? Usually it is a fast process - current times are shown in the offer. ˅
3 Can I play / stay logged in during fulfillment? The most common reason fulfillment gets paused. ˅
4 My coin order is in progress, but the progress bar shows 0%. Why? Not all orders can currently be tracked by percentage. ˅
Order statuses
What they mean and when we need action from your side.
? Where can I check my order status? Order panel + messages attached to the order. ˅
1 Payment statuses: "Placed", "Awaiting posting", "Payment error / payment rejected" What to do to move forward. ˅
- Placed - the order has been created and is waiting for payment. You can complete the payment in the order details (the "Pay" button).
- Awaiting posting - the payment is being posted (if you chose a method other than e.g. Cashbill/BLIK or Stripe, where posting is immediate - this happens rarely).
- Payment error / payment rejected - go to the order details and choose "Pay" again. If the problem repeats - place a new order and choose a different payment method.
2 Fulfillment statuses: "Paid - awaiting fulfillment", "In progress" These are normal stages, do not log in to UT. ˅
- Paid - awaiting fulfillment - the order has been paid correctly and is waiting in the queue. You can find the estimated fulfillment time in the "New order" e-mail and in the status.
- In progress - fulfillment is underway. Do not log in to UT and do not change your account details during fulfillment.
3 What does the status "Not enough minimum coins" mean? Go into the game or WebApp and add the missing coins. ˅
4 What does "Daily coin top-up limit reached" mean? Fulfillment will continue according to the information in the notification. ˅
5 Statuses requiring action: details, access, transfer list, platform Fulfillment is paused until you fix the issue. ˅
- Invalid account details - correct your EA/WebApp login/password.
- Invalid security codes - provide correct EA backup codes, or generate new ones if the old ones have been used.
- No access to the account, customer is logged in - log out of Ultimate Team.
- Not enough space on the transfer list - free up space on the transfer list (minimum 10 slots).
- Wrong platform - the order must be for the same platform as the account; if you selected the wrong platform - let us know and we will recalculate the number of coins for your platform.
- Invalid account / no FUT club - the account must have an active UT club.
6 What does "FUT transfer market blocked" mean? Most often, it is a problem with the account / market access. ˅
Safety
Risk and what interferes with fulfillment.
? Is buying coins safe? Most important: procedure, limits ˅
1 What should I not do during fulfillment? How not to interrupt delivery. ˅
Payments
How you can pay for your order.
? What payment methods are available? BLIK, payment card, cryptocurrencies, and more. ˅
1 How do I pay using PaySafeCard (PSC)? PSC works through topping up SCP and paying for the order with points. ˅
Boosting
How it works and what is needed.
? What does boosting in FC 26 involve? Achieving in-game goals by the team. ˅
1 You play FC 26 well - how do you become a booster? How do you join the team? ˅
Buy SBC
You choose the SBC - we complete it for you.
? What does the "Buy SBC" service involve? We top up coins to your account and complete the designated SBC with them. ˅
1 How do I order a specific SBC? Search by name and platform. ˅
2 Is "Buy SBC" safe? The same as when buying FC Coins. ˅
SuperCoinsy Points (SCP)
Points in the store: balance, top-ups, payments, bonuses.
? What are SuperCoinsy Points (SCP)? Points you can use to pay for orders. ˅
1 Where can I check my SCP balance and history? Location of earned SC Points. ˅
2 Paid vs free SCP - what is the difference? Two types of points - what makes them different? ˅
3 How do I top up SCP? You choose the method and amount - the system calculates the SCP. ˅
Coins selling
How it works?
1 How does selling coins work? You place a request and follow the process according to the instructions. ˅
Selling WebApp account
Selling accounts with an unlocked market in WebApp - requirements and process.
1 How does selling WebApp accounts work? Verification - valuation - fulfillment. ˅
Customer account and contact
Where to check orders and how to solve a problem as quickly as possible.
1 Where can I see my order history and fulfillment details? The customer panel shows statuses and messages. Everything is also available in the e-mails we send. ˅
2 How can I contact support as quickly as possible? LiveChat or e-mail [email protected] ˅
3 Do you operate 24/7? Yes - with a short service break in the morning. ˅
