FAQ - SuperCoinsy

FAQ - SuperCoinsy

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All Buy coins Delivery Statuses Safety Payments Boosting Buy SBC SC Points Coin buyback Account buyback Account/panel
Most common topics Order status, delivery time, incorrect data/codes, what my status means.
Contact If you still have a problem - contact LiveChat on our website.

Buy coins

The basics, what you are buying, and what the process looks like.

? What are FC Coins and what are they used for? Currency in Ultimate Team. ˅
FC Coins are the currency in Ultimate Team mode - they are used to buy players on the transfer market and build your squad. In addition, you can buy some evolutions or packs in the store. Thanks to them, playing in UT mode becomes much easier - and it is easy to gain an advantage over your opponents. They are always much more worthwhile compared to FC Points.
1 How do I buy coins on SuperCoinsy? A simple process: choice - details - payment - fulfillment. ˅
You choose the platform and amount of coins, place the order, and pay for it. During the purchase, a simple instruction appears describing how the whole process works - step by step. If there is ever any problem, our LiveChat is always there to help quickly. 
2 How do coin bonuses / bonuses for regular customers work when buying coins? An automatic bonus system calculated based on the order amount for registered users. ˅
For registered customers who buy regularly, there is an automatic bonus system - the bonus is calculated based on the total amount spent in the store and added to future orders. You can claim it either as additional coins added to the order or as cashback in SC Points.

Delivery and account preparation

The safest method - account top-up (Comfort Trade) + account details.

? What does account top-up (the safest method) involve? A convenient method of coin delivery. ˅
Account top-up (Comfort Trade) means that you provide your WebApp/Companion login details, and our team completes the coin delivery to your account. It is the safest available method, which is why it is offered in our store.
1 What account details do I need to provide for an account top-up? What exactly is needed (and what we do not ask for). ˅
To complete the order, we need your UT (WebApp/Companion) details: e-mail, password, and EA backup codes. We do not ask for your e-mail password or your PSN/XBL password. In the link below, you will find a detailed guide on how to easily obtain all of this information.
2 How long does coin delivery take? Usually it is a fast process - current times are shown in the offer. ˅
Delivery times vary (depending on platform and workload), which is why we do not keep them fixed in the FAQ. Most often, fulfillment is fast, and the current times are always shown in the offer and in the order summary.
3 Can I play / stay logged in during fulfillment? The most common reason fulfillment gets paused. ˅
No. If you are logged into Ultimate Team, our team may not be able to access your account in WebApp/Companion. Log out and wait until fulfillment is finished. You can play other game modes during that time.
4 My coin order is in progress, but the progress bar shows 0%. Why? Not all orders can currently be tracked by percentage. ˅
In some cases, the progress bar does not show the current fulfillment status of the order. This is due to technical limitations of the tracking system - not all fulfillment types allow percentage progress to be updated in real time.
If you see the status „In progress”, it means that the order is being processed by our team and delivery is underway. When we cannot show progress in the panel, we will send you an e-mail after fulfillment. We are working on making it possible for all orders to be tracked this way.

Order statuses

What they mean and when we need action from your side.

? Where can I check my order status? Order panel + messages attached to the order. ˅
You can find the status in the order details, and on the homepage under "Check the Status of Your Order or Request". If we need action from your side, you will receive clear instructions by e-mail and in the order message.
1 Payment statuses: "Placed", "Awaiting posting", "Payment error / payment rejected" What to do to move forward. ˅
  • Placed - the order has been created and is waiting for payment. You can complete the payment in the order details (the "Pay" button).
  • Awaiting posting - the payment is being posted (if you chose a method other than e.g. Cashbill/BLIK or Stripe, where posting is immediate - this happens rarely).
  • Payment error / payment rejected - go to the order details and choose "Pay" again. If the problem repeats - place a new order and choose a different payment method.
2 Fulfillment statuses: "Paid - awaiting fulfillment", "In progress" These are normal stages, do not log in to UT. ˅
  • Paid - awaiting fulfillment - the order has been paid correctly and is waiting in the queue. You can find the estimated fulfillment time in the "New order" e-mail and in the status.
  • In progress - fulfillment is underway. Do not log in to UT and do not change your account details during fulfillment.
3 What does the status "Not enough minimum coins" mean? Go into the game or WebApp and add the missing coins. ˅
To start fulfillment, your Ultimate Team account must have at least 6,000 coins. If there are fewer, fulfillment is paused until you add more.
The easiest way: get up to 6,000 coins (pro tip: use the quick sell option on cards in "Stadium" - e.g. kits, balls, badges), and then let us know by replying to the e-mail we sent you.
4 What does "Daily coin top-up limit reached" mean? Fulfillment will continue according to the information in the notification. ˅
To maximize your account safety, the order will be delivered in parts. Further fulfillment will continue later (usually the date/time is given in the notification or in the order message).
You do not need to do anything - except avoid logging into UT during fulfillment. If you do not want the coins to be delivered at the specified time, but later - let us know and we will adjust.
5 Statuses requiring action: details, access, transfer list, platform Fulfillment is paused until you fix the issue. ˅
Most common cases:
  • Invalid account details - correct your EA/WebApp login/password.
  • Invalid security codes - provide correct EA backup codes, or generate new ones if the old ones have been used.
  • No access to the account, customer is logged in - log out of Ultimate Team.
  • Not enough space on the transfer list - free up space on the transfer list (minimum 10 slots).
  • Wrong platform - the order must be for the same platform as the account; if you selected the wrong platform - let us know and we will recalculate the number of coins for your platform.
  • Invalid account / no FUT club - the account must have an active UT club.
6 What does "FUT transfer market blocked" mean? Most often, it is a problem with the account / market access. ˅
This status means that the account does not have access to the transfer market in WebApp/UT. In that situation, fulfillment is impossible until the market is unlocked. If you can make transfers in the game, log into WebApp daily, play FUT regularly, and the market should unlock after a few days. The order does not expire - you only need to inform us once it is unlocked.

Safety

Risk and what interferes with fulfillment.

? Is buying coins safe? Most important: procedure, limits ˅
We have been delivering coins since 2014. Our priority is delivery safety, so that it is as safe as possible for the customer’s account. We always transfer coins using the safest possible method, and thanks to that, tens of thousands of people have already trusted our service. More than 99.8% of transactions ended without EA detecting the coin transfer.
1 What should I not do during fulfillment? How not to interrupt delivery. ˅
During fulfillment, do not log into Ultimate Team or WebApp/Companion. Wait for our e-mail confirming completion - only then can you return to your account.

Payments

How you can pay for your order.

? What payment methods are available? BLIK, payment card, cryptocurrencies, and more. ˅
We offer many payment methods so you can pay for your order without any problems. The most commonly used are BLIK, payment card, bank transfer, and cryptocurrencies. Thanks to PayOp payments, we also offer many local payment methods specific to your country. 
1 How do I pay using PaySafeCard (PSC)? PSC works through topping up SCP and paying for the order with points. ˅
PSC payment is processed by topping up your SCP balance and then paying for the order with points. A commission of 20% of the total amount is charged.

Boosting

How it works and what is needed.

? What does boosting in FC 26 involve? Achieving in-game goals by the team. ˅
Boosting is a service that involves completing a specific goal in the game (e.g. division, a specific seasonal objective such as Icon Swaps, FUT Champions) by our players. Just choose the type of service, fill out the form, pay, and wait for fulfillment. Without unnecessary stress, you can enjoy exceptional rewards.
1 You play FC 26 well - how do you become a booster? How do you join the team? ˅
You can find recruitment details and requirements in the guide. We are looking for professional players for long-term cooperation in fulfilling orders.

Buy SBC

You choose the SBC - we complete it for you.

? What does the "Buy SBC" service involve? We top up coins to your account and complete the designated SBC with them. ˅
The "Buy SBC" service consists of completing a selected SBC on your behalf - so that you receive the specific rewards for that challenge without wasting time buying cards and building squads. Before completing the SBC, we top up coins to your account and use them entirely to complete the Squad Building Challenge you purchased.
1 How do I order a specific SBC? Search by name and platform. ˅
Go to "Buy SBC", choose the required SBC on your platform (PC/PS/Xbox), and then pay for the order. After that, all you have to do is wait for fulfillment.
2 Is "Buy SBC" safe? The same as when buying FC Coins. ˅
The service works exactly the same way as buying coins - before completing the SBC, we top up coins to your account using the same proven method. We have been operating since 2014, and more than 99.8% of transactions ended without detection by EA.

SuperCoinsy Points (SCP)

Points in the store: balance, top-ups, payments, bonuses.

? What are SuperCoinsy Points (SCP)? Points you can use to pay for orders. ˅
SCP are points in the SuperCoinsy system that you can top up or earn through bonuses and use to pay for orders. It is an internal means of exchange in our service.
1 Where can I check my SCP balance and history? Location of earned SC Points. ˅
You can see your SCP balance and usage history in your account panel (My account - SCP).
2 Paid vs free SCP - what is the difference? Two types of points - what makes them different? ˅
SCP is divided into paid (topped up or transferred) and free (bonus/cashback/codes). Free SCP cannot be refunded, but they can be used normally to pay for orders.
3 How do I top up SCP? You choose the method and amount - the system calculates the SCP. ˅
You can top up SCP in the dedicated top-up section. You choose the method and enter the amount, and the system calculates how much SCP you will receive (including the method commission).

Coins selling

How it works?

1 How does selling coins work? You place a request and follow the process according to the instructions. ˅
The selling process is simple and safe - we guide you through every step. Choose the platform and provide the amount of coins, and we will take care of the rest. Pay attention to the estimated fulfillment time given with the request.

Selling WebApp account

Selling accounts with an unlocked market in WebApp - requirements and process.

1 How does selling WebApp accounts work? Verification - valuation - fulfillment. ˅
We buy accounts on Xbox One, Xbox Series S|X, PS4, PS5, and PC. Their price depends on the number of matches played. Details, requirements, and the form are available on the account buyback page.

Customer account and contact

Where to check orders and how to solve a problem as quickly as possible.

1 Where can I see my order history and fulfillment details? The customer panel shows statuses and messages. Everything is also available in the e-mails we send. ˅
Order history and statuses are available in the customer panel. If there is a problem with your order, first check Order Statuses and the messages attached to the order.
2 How can I contact support as quickly as possible? LiveChat or e-mail [email protected] ˅
The fastest form of contact is LiveChat on the website. If you are writing about an order - provide its ID right away. E-mail contact at [email protected] is just as fast.
3 Do you operate 24/7? Yes - with a short service break in the morning. ˅
We operate 24/7. Every day between 05:00-08:00 (UTC+1) we have a short service break.

 

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