Comfort Trade - how we deliver coins to your account
In short
- We log in to your account through the Web App and send the coins to your club ourselves.
- We need your EA email and password plus 6 fresh backup codes.
- Your Ultimate Team account must hold at least 2,000 coins.
- Stay out of Ultimate Team while we deliver - in the game and in the Web App.
Comfort Trade is our only coin delivery method. You list nothing on the market and watch no bids - we do the whole transfer on your account, and you get an email when the coins are in your club.
How Comfort Trade works
- You place an order Pick your platform and the amount of coins. Enter the amount in thousands (K), so 1 million coins is 1000K. You can also enter an amount in EUR, and the form converts it to coins.
- You give us your account details Your EA email and password plus 6 backup codes. You see the instructions during checkout.
- We log in through the Web App We use a backup code, so you don't need to have your phone nearby.
- We send the coins We cover the EA tax (5%) - you get as many coins as you ordered.
- You get an email The status changes to "Delivered", we log out, and you can play.
Current delivery time:
What you need to prepare
- EA email and password For the account that holds your club. Check them by logging in to the Web App.
- 6 fresh EA backup codes How to generate them.
- An unlocked transfer market in the Web App or the Companion App.
- At least 2,000 coins on the account The more you have, the more of the order goes through in one go.
- At least 5 free slots on the transfer list and an empty unassigned items list.
We never ask for the password to your email inbox or to your PSN or Xbox account. Your EA account details are all we need to deliver coins.
During delivery
Before we start, exit Ultimate Team to the main menu of the game, and only then turn off your console or PC. If you shut the game down in the middle of a UT session, EA servers can keep that session open for about 30 minutes, and we can't log in.
Until delivery is finished, stay out of Ultimate Team in the game, the Web App and the Companion App. Your login kicks our session out and makes delivery longer.
We deliver big orders in parts to keep your account safe. You order everything at once, and we give you the date of the next part in an email. More on the delivery times page.
Every day, 05:00-08:00 Polish time, we have a short maintenance break. Orders placed during that time are delivered right after it.
What delays delivery most often
- Not enough coins to start We can't start with fewer than 2,000 coins.
- Full transfer list or unassigned items Free up slots and assign the items.
- Logging in mid-delivery Entering UT cuts our session.
- Transfer market locked in the Web App Without the market we can't move coins.
- Old backup codes Each code works once, which is why we ask for a new set.
We explain every order status in the guide to order statuses.
FAQ
Can I play during delivery?
No. Don't log in to Ultimate Team until you get the confirmation email. If your order is delivered in parts, you can play between the parts - we tell you when to log out again.
How do I know delivery is finished?
You get an email, and the order status changes to "Delivered".
Should I turn off two-step verification?
No. Keep it on - EA backup codes only work while two-step verification is active.
What should I do with my account after delivery?
Play as usual. If you want, change your EA password and generate new backup codes - the delivered coins stay in your club.
I'm stuck on one of the steps. Where do I get help?
Message us on the site chat - it runs 24/7. If you ask about a specific order, give its number right away.
