Ban compensation - how SuperCoinsy Post-Purchase Protection works
Post-Purchase Protection - we look after your order also after delivery
Over 99.8% of transfers handled by SuperCoinsy are completed without detection. On this page you will find the exact support rules for the remaining cases: what you receive, the deadlines for reporting, and when compensation does not apply. Everything in one place - before you order, not only when something needs reporting.
Why detections are so rare
1
We use the Comfort Trade method exclusively, with procedures refined since the early FIFA Ultimate Team era.
2
We keep adapting our transfer method to market conditions and any changes on EA's side - every account is handled with the same proven procedure.
3
Our team watches over every stage of the delivery - from the moment you place the order to the completion of the transfer on your account.
The result: since FUT 21, over 99.8% of orders have been completed with no transfer detection. The Post-Purchase Protection program described below exists not because detections are common - but because we want every customer to know exactly what happens in the remaining cases.
Post-Purchase Protection - what you receive
Coin wipe
We restore the wiped coins - up to the value of the order affected by the detection.
Transfer Market ban
We prepare a new account for you with an unlocked WebApp and Transfer Market - including a starter squad and club content - plus coins equal to the value of the detected order. These accounts come from our own pool, so availability and waiting time depend on the current situation. You can also point us to an account of your own - it does not have to come from us - and we will deliver the compensation in coins there, with an extra bonus on top.
Bonus for returning customers
If you have an order history with us in the current edition of the game, we add an extra coin bonus on top of the compensation. Its size is set individually - the longer the history, the bigger the bonus.
Post-Purchase Protection rules - short and honest
The ban must appear within 24 hours of the service being completed
EA's system reacts to a coin transfer right after it happens - which is why the program covers bans that appear within 24 hours of your order being completed on the account. Bans that appear later have causes unrelated to our transfer.
Report within 4 days of receiving the ban
Send your report by email within a maximum of 4 days from the moment EA informed you about the ban - with the EA message attached right away. The sooner you write, the faster we can verify the situation.
Compensation covers the detected order
The reference point is the order affected by the detection - we also take into account orders completed with us within the last few days before the ban. Compensation does not cover the full contents of your club or the sum of all coins purchased in a given edition. Returning customers additionally receive a coin bonus based on their order history in the current edition.
Every report is verified
We will ask you for complete information about the ban (including the full message from EA and your order details) and we check the account state ourselves before granting compensation. It is a standard part of the process - and it also lets us choose the right form of support for your case.
The ban must result from our transfer
We reserve the right to refuse compensation if verification shows the ban was caused by actions on the customer's side - e.g. buying or selling cards at prices far from market value, or using autobuyer software, cheats or other tools that break the game's rules.
These rules are not there to filter reports out. So far, we have offered compensation to every customer whose ban resulted from our transfer - we write the conditions down so both sides know exactly where they stand from the start.
The Post-Purchase Protection program applies to retail orders placed in the standard way on our website. It does not cover B2B orders.
Frequently asked questions (click to expand)
How do I report a situation, step by step?
The whole process takes just a few minutes on your side.
1
Send an email to [email protected] - within a maximum of 4 days of receiving the ban. Attach the full message you received from EA right away (ideally a screenshot showing the date it arrived). Reports are accepted by email only.
2
In the same email, include the order number your report refers to.
3
Allow us to verify the account - we check its state and the type of ban ourselves, just like when completing your order.
4
Once verified, we confirm the form of compensation and the delivery timeline. We stay in touch with you until the very end.
No forms, no paperwork - a single email with the complete information and the EA message attached is all it takes.
Why is the window exactly 24 hours?
The window follows directly from how EA's system works. Reactions to a coin transfer appear directly after the transfer, in practice within hours of its completion. A ban that appears several days later has a different source than our order: it may result from Transfer Market activity, logins from different devices, or other transfers.
Thanks to this window, the program covers exactly the situations we are actually responsible for - and we can handle them quickly and without debate.
Does this mean the risk of a ban is high?
No. Over 99.8% of our transfers are completed without detection - the result of the Comfort Trade method and procedures refined over many years. We wrote the program down for the opposite reason: since we have offered this support to every customer for years anyway, we want it to be public - not dependent on whether someone thinks to ask.
A shop that speaks openly about rare cases is a safer choice than one that promises "zero risk" and stays silent about what happens when something goes wrong.
What can I do to additionally protect my account?
Three simple habits our regular customers follow:
1
Buy coins in one place - combining deliveries from different shops within a short time is the most common cause of detections.
2
Do not log in to the account while your order is in progress - wait for our confirmation.
3
In the 24 h window after delivery, avoid buying or selling many players at prices far from market value - EA's algorithms are sensitive to this behaviour and treat it as a coin transfer.
One team - from order to support
When you order at SuperCoinsy, there is a team on the other side that guides your order from start to finish - and stays with you after delivery. Post-Purchase Protection is our voluntary commitment to customers: it has worked in practice for years, and now its rules are published openly.
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